Frequently Asked Questions (FAQ)
1. Where is your office/store located?
Our physical store and office are located at Niemierskiego 9, 35-307 Rzeszów, Poland. We also operate an online store at louislanier.com.
2. What are your store hours?
Monday–Friday: 08:00–17:00.
3. What products do you offer?
We offer: medical scrub tops, trousers, lab coats, surgical caps, our budget line CILFRI, T‑shirts, polos, fleece jackets, medical footwear, and functional workwear.
4. What is SILVERPRO+ technology?
SILVERPRO+ is our antibacterial technology which coats fabric with silver ions to enhance hygiene and durability.
5. Which countries do you ship to?
We ship across the European Union. If your country isn’t listed, contact us at contact@louislanier.com. A full list is also available on our Delivery page.
6. How long does an order take to process?
Standard processing time is up to 3 business days. The estimated shipping time is shown when you add products to the cart.
7. Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email from the carrier.
8. What is your returns/exchanges policy?
We offer returns and exchanges. Details are in our Terms & Conditions or contact our customer service team.
9. Can I create a customer account?
Yes! A customer account lets you set up wish lists, track orders, and manage your purchases.
10. What languages do you support?
Our website is available in Polish, English, German, and Czech. Customer support is available in Polish and English.
11. What currencies do you accept?
We accept EUR, PLN, USD, and GBP.
12. How do I choose the right size?
Use the size chart on each product page or contact us—we’ll help you find the perfect fit.
13. Does the clothing shrink after washing?
Our fabrics are designed to resist shrinking, especially when washed according to instructions.
14. What materials do you use?
We use high-quality medical-grade blends that offer comfort, durability, and easy care. All fabrics withstand frequent hot washing.
15. At what temperature can I wash Louis Lanier clothing?
Wash up to 40 °C to maintain the antibacterial coating.
16. Can I use bleach?
Avoid chlorine bleach—it can damage the fabric and affect SILVERPRO+.
17. How often should I wash medical garments?
For hygiene, wash after each use. Our fabrics are designed to endure frequent laundering.
18. Can I wash different colors together?
Wash similar colors together, especially for the first few washes. Our dyes are durable, but separation helps maintain vividness.
19. How should I dry medical clothing?
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Avoid tumble dryers
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Don't overheat
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Remove immediately after cycle ends to prevent wrinkles
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Hang to air‑dry – this gives a near‑ironed look
20. Can I dry garments in sunlight?
Short sun exposure is OK, but avoid prolonged direct sunlight to prevent color fading.
21. Can I iron Louis Lanier clothing?
Yes—at medium temperature (around 150 °C). However, ironing isn’t required if garments are hung properly after washing.
22. How long does Louis Lanier clothing last with proper care?
If cared for correctly, our garments maintain quality for many years—even with frequent use.
Summary: Your Questions – Our Answers
At Louis Lanier, we believe that trust is built on transparency, quality, and openness. That’s why we created this guide to frequently asked questions — to clarify everything, before and after your purchase.
Didn’t find your question on the list?
Write to us at: contact@louislanier.com – we’ll be happy to help.
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NANTES - women's medical top- Alpine white
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ROCHEFORT - scrub top - Alpine white
